Amazon doesn’t have much to say about its customer data leak : Amazon thinks it’s already said more than enough, thank you very much.
Starting on Nov. 20, the Seattle-based behemoth began notifying an unknown number of customers via email that, well, something had happened to their data. Specifically, that those customers’ names and email addresses had been “disclosed.” But anything beyond that? Haha wouldn’t you like to know.
The company declined to comment when asked by Mashable how many customers were affected, what caused the leak, when the leak was discovered, when it was fixed, and to whom or to what the customer data was disclosed.
What Amazon did tell customers isn’t very helpful at getting to the bottom of this data leak mystery.
“We’re contacting you to let you know that our website inadvertently disclosed your email address due to a technical glitch,” read one such notification posted to Twitter. The Register confirmed that the contents of the email are genuine.
The email went on to explain that “there is no need for you to change your password or take any other action.”
Good morning, @AmazonHelp. Not to be rude, but if the email below is legit, it is unsatisfactory. For how long was my email address exposed? To whom was it exposed? The whole world? How did it wind up exposed? Could anyone seeing it also see orders linked to that email address? pic.twitter.com/xkamRjhNDB
— Dissent Doe, PhD (@PogoWasRight) November 21, 2018
Since @Amazon sent this from a no-reply address, I assume they want me to call them out in public.
To whom did you “inadvertently” disclose my email? I’m only mad if it was Keanu Reeves. If he’s got my email and he’s not blowing me up, I’ll be devastated. pic.twitter.com/36z0341ZrQ
— Sam Hooker (@SamHooker) November 21, 2018
An Amazon spokesperson told Mashable over email that the company had “fixed the issue and informed customers who may have been impacted.”
However, the spokesperson declined to elaborate on just what exactly the “issue” was.
That Amazon won’t tell customers how it exposed their data doesn’t reflect well on a company that wants to put a live microphone in those same customers’ homes.